Las Vegas-based Allegiant is focused on linking travelers in small cities to world-class leisure destinations. The Customer Intelligence Intern will contribute to voice of the customer efforts by building surveys, synthesizing feedback, and presenting findings to guide decision-making across various departments.
Responsibilities
Design and distribute surveys to capture voice-of-the-customer insights for various business units
Collect and analyze survey feedback to identify trends, inform strategies, and refine customer-facing initiatives
Conduct market research using platforms like Statista to provide competitive context and support strategic planning
Utilize SQL queries to assist with recurring analyses, update reporting models, and streamline data delivery
Collaborate with Customer Intelligence, Ancillary Products, Loyalty, Revenue Management, and other teams to understand data needs and present findings
Develop concise, data-driven recommendations and communicate results to both technical and non-technical stakeholders
Manage multiple assignments under guidance, ensuring timeliness and accuracy in deliverables
Perform data analysis under the guidance of a Senior Analyst
Model Allegiant’s customer service standards in personal actions and when providing direction
Other duties as assigned
Qualification
Required
Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
High School Diploma/GED
Bachelor's Degree recent graduate or currently pursuing degree in Business, Data Analytics, Marketing, Economics, Communications, Psychology/Sociology, or a related field.
To be qualified to apply intern candidates should be currently enrolled in a college or university, or a recent graduate within the last six months with a GPA of 3.0 or higher.
Familiarity with surveying tools and techniques (coursework or prior experience)
Basic proficiency in Excel and willingness to learn SQL and data visualization tools
Strong analytical, problem-solving, and communication skills
Strong organizational skills to manage multiple projects, ensure attention to details, meet deadlines, and maintain clear documentation of research methods and findings
Curiosity and willingness to learn about customer behavior, market trends, and data-driven storytelling
Basic statistical knowledge (e.g., mean, median, standard deviation, significance testing) to interpret survey results and draw meaningful conclusions
Comfort with ambiguity and iterative processes—willing to adapt as project scopes and data sources evolve
Strong interpersonal skills—able to work closely with Marketing, Product, Operations, and other departments, incorporating diverse perspectives into customer intelligence efforts
Preferred
Relevant coursework, projects, or internship experience
Exposure to or interest in data analysis tools (e.g., Excel modelling, Tableau)
Basic SQL knowledge or experience working with relational databases
Experience with market research, including gathering and interpreting third-party data
Interest in customer segmentation, behavioral analysis, and predictive modeling
Interest in the airline or travel industry is a plus
Benefits
Medical/Dental/Vision/Life/ Disability Insurance/STD/Critical illness and Accident
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Assistance Program
Flight Benefits
Sick time
401K with an employer match
Critical Illness & Accident
Legal, Identity and Pet Insurance
Employee Assistance Program
Flight Benefits
Sick time
Las Vegas-based Allegiant (NASDAQ: ALGT) is focused on linking travelers in small cities to world-class leisure destinations.
