Allegiant is a Las Vegas-based airline focused on connecting travelers in small cities to world-class leisure destinations. The Customer Intelligence Intern will contribute to voice of the customer efforts by building surveys, synthesizing feedback, and presenting findings to various departments. This role is ideal for students or recent graduates looking to gain practical experience in survey design, data analysis, and customer intelligence.
Responsibilities
Design and distribute surveys to capture voice-of-the-customer insights for various business units.
Collect and analyze survey feedback to identify trends, inform strategies, and refine customer-facing initiatives.
Conduct market research using platforms like Statista to provide competitive context and support strategic planning.
Utilize SQL queries to assist with recurring analyses, update reporting models, and streamline data delivery.
Collaborate with Customer Intelligence, Ancillary Products, Loyalty, Revenue Management, and other teams to understand data needs and present findings.
Develop concise, data-driven recommendations and communicate results to both technical and non-technical stakeholders.
Manage multiple assignments under guidance, ensuring timeliness and accuracy in deliverables.
Perform data analysis under the guidance of a Senior Analyst.
Model Allegiant’s customer service standards in personal actions and when providing direction.
Other duties as assigned.
Qualification
Required
Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
High School Diploma/GED.
Bachelor's Degree recent graduate or currently pursuing degree in Business, Data Analytics, Marketing, Economics, Communications, Psychology/Sociology, or a related field.
To be qualified to apply intern candidates should be currently enrolled in a college or university, or a recent graduate within the last six months with a GPA of 3.0 or higher.
Familiarity with surveying tools and techniques (coursework or prior experience).
Basic proficiency in Excel and willingness to learn SQL and data visualization tools.
Strong analytical, problem-solving, and communication skills.
Strong organizational skills to manage multiple projects, ensure attention to details, meet deadlines, and maintain clear documentation of research methods and findings.
Curiosity and willingness to learn about customer behavior, market trends, and data-driven storytelling.
Basic statistical knowledge (e.g., mean, median, standard deviation, significance testing) to interpret survey results and draw meaningful conclusions.
Comfort with ambiguity and iterative processes—willing to adapt as project scopes and data sources evolve.
Strong interpersonal skills—able to work closely with Marketing, Product, Operations, and other departments, incorporating diverse perspectives into customer intelligence efforts.
Preferred
Relevant coursework, projects, or internship experience.
Exposure to or interest in data analysis tools (e.g., Excel modelling, Tableau).
Basic SQL knowledge or experience working with relational databases.
Experience with market research, including gathering and interpreting third-party data.
Interest in customer segmentation, behavioral analysis, and predictive modeling.
Interest in the airline or travel industry is a plus.
Benefits
Medical/Dental/Vision/Life/ Disability Insurance/STD/Critical illness and Accident
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Assistance Program
Flight Benefits
Sick time
Las Vegas-based Allegiant (NASDAQ: ALGT) is focused on linking travelers in small cities to world-class leisure destinations.
