Technical Communications Strategist Intern (Year-Round - Masters/PhD)
100 SAS Campus Drive, Cary HQ, NC, US
Internship
Onsite
$29/hr - $49/hr
Intern Level
SAS provides advanced business analytics and business intelligent software and services to enable companies to optimize their operations. They are seeking a Technical Communications Strategist Intern to collaborate with a cross-functional team to execute a content strategy and utilize Generative AI tools for creating high-quality content. The role involves assisting in user information management and ensuring content accuracy and relevance.
Responsibilities
- Collaborate with a cross-functional team of SAS subject matter experts to execute a content strategy for post-sale adoption and retention content targeted at the SAS customer base.
- Use Generative AI tools to create high-quality content templates that guide content owners in producing new material aligned with the content strategy.
- Assist in the creation and management of user information, including posts, videos, tutorials, and other documentation that helps SAS users with deployment and adoption tasks.
- Collaborate with communications team members to extend an existing Generative AI strategy to allow for increased use across the department.
- Work closely with software developers, product managers, and other stakeholders to ensure content accuracy and relevance.
- Train a Generative AI tool to write SAS customer stories using existing source material.
- Use Generative AI to take cornerstone or foundational content and break it into digestible pieces, including blogs, infographics and other content.
Qualification
Required
- Students currently pursuing an Master's degree or PhD in Communications, Computer Science, Artificial Intelligence or related field
- Work Hours: Available to work 15-20 hours per week during the academic year and full-time hours during the summer of 2025.
- You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.
- Strong communication skills – both written and verbal.
- Leadership abilities. Your past experiences demonstrate you’ll take initiative and go above and beyond the call of duty.
- You’re interested in the future of Analytics and embrace technology.
- You’re a college student enrolled in an accredited program, not graduating prior to December 2025.
Preferred
- Familiarity with prompt engineering in Generative AI tools preferred.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Familiarity with enterprise software and its deployment processes is a plus.
Benefits
- Free SAS programming training and certification.
- Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and productive. This includes an on-site and remote Work/Life Center staffed by master’s level Social Workers and an Employee Assistance Program.
- Enjoy hackathons, social events and other opportunities to connect + engage.