Summer 2025 - Slack PhD User Research Intern
California - San Francisco
Internship
Onsite
Intern/New Grad
Salesforce is a cloud-based software company that provides customer relationship management software and applications. They are hiring a User Research Intern for Summer 2025 to help design the future of Slack, focusing on understanding user problems and guiding product teams through research and feedback.
Responsibilities
- Work closely with your mentor and user research leadership to define the details of your projects and contribute to the overall direction of your product area
- Collaborate with design, engineering, and product management to understand the critical research questions and craft a research approach to best answer them
- Conduct actionable research to help guide the product team’s decision-making and design process
- Solicit and incorporate feedback on your work from your mentor, other user researchers, and multi-functional team members
Qualification
Required
- Must be graduating December 2025 or later
- A strong portfolio, showcasing deep methodological strength, along with experience across all steps of a research process, such as: data collection, cleaning and analysis, synthesis, and documenting and sharing findings.
- Commitment to learning from others and self-awareness of your strengths and growth areas and a desire to improve your skills
- Experience working and collaborating with diverse teams in a dynamic environment to understand, explore, and answer research questions
- Excellent written and verbal communication skills and a passion for sharing what you’ve learned in a simple yet compelling manner
Preferred
- Preferred applicants are currently in the later stages of pursuing a Master’s or Ph.D. degree. Programs such as human-computer interaction, sociology, psychology, communication, information science, or any program with an applied research component are preferred.
- Previous experience working in a technology company or business environment, as an intern or otherwise.
- Previous experience researching genAI, computer supported collaboration, or knowledge workers
- Experience turning qualitative findings into frameworks or design artifacts, a mixed-method background such as qualitative interviews and surveys (with related statistics), and/or experience using remote research tools and vendors such as Qualtrics, UserTesting, etc.
Benefits
- Job shadowing
- Mentorship programs
- Talent development courses
- Executive Speaker Series
- AMAs
- Volunteer Time Off
- Workshops
- Socials