Allstate Identity Protection is a subsidiary of Allstate Corporation that focuses on providing innovative protection against digital fraud. The Summer Intern in Product Operations will assist in optimizing processes, managing data insights, and supporting product managers and UX designers in developing identity security products.
Responsibilities
Develop and streamline product development processes to improve efficiency
Standardize documentation, workflows, and best practices for product and UX teams
Collect and analyze product performance data (e.g., fraud detection accuracy, user adoption, engagement rates, etc.)
Support PM and UX teams with data-driven insights for decision-making
Maintain dashboards to track key product and user experience metrics
Document and formalize user feedback loops from customer support, sales, and marketing
Observe user testing sessions and assist UX designers in research synthesis
Ensure customer insights are documented and shared across teams
Manage and optimize tools like Jira, Confluence, Product Plan, Figma, and Lucid Spark
Maintain product documentation, ensuring teams and users have access to the latest updates, e.g. audit, update, and maintain our subscriber focused Frequently Asked Questions in Zendesk
Create and manage templates for product specs, UX research reports, and competitive analysis
Update subscriber facing FAQ updates to include recent product enhancement details
Competitive feature and design intelligence
Document workflows for the AIP software development lifecycle
Data dashboards to track objectives and key results for all GTM 26 initiatives
Update and maintain the AIP Survey Confluence Inventory
Participate in all product team meetings
Document intake protocol to support commercial requests for Reprise demos
Update product catalog to include features descriptions
Develop product team onboarding objectives
Create low-fidelity wireframes to visualize product ideas and concepts.
Support UX designers in building interactive prototypes in tools like Figma.
Assist in documenting design iterations and feedback from stakeholders.
Maintain documentation of product specs, user journeys, and personas.
Assist in preparing presentations and reports for product team updates.
Organize product and UX documentation in tools like Confluence
Conduct competitive analysis to compare features, user flows, and design patterns.
Research UX trends, industry standards, and best practices in identity protection.
Summarize findings and present insights to the team.
Qualification
Required
Current enrollment in a Bachelor’s or Master’s program; preferably a rising junior or senior
This role is ideal for someone passionate about technology, user experience, and growth strategies
An interest in product management and preferably can demonstrate that interest through past school or side projects, work experience, or knowledge about the field
An interest in designing intuitive user experiences and simplifying complex workflows
Strong analytical skills with the ability to interpret data and inform product decisions
Interest in growth strategies, A/B testing, and product-led growth
Excellent communication and collaboration skills
A proactive mindset with a willingness to learn and contribute to a fast-paced environment
Preferred
Benefits
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
